Segway Ninebot C2 Has Been Stuck in Service for Over a Month
I purchased a Segway Ninebot C2 through Trendyol on May 9. On May 28, I had to take the scooter to an authorized service center because of an electrical failure. The scooter would not power on or operate at all. I delivered it to the Motorcu Galip service center in İskenderun, Hatay for warranty repair.
Since then, my scooter has remained at the service center for approximately six weeks, and I have been unable to obtain reliable information about its status. Most of the time, my phone calls go unanswered. On the rare occasions when I do reach someone, I am simply told, "We will get back to you," but no one ever follows up. I have received no meaningful update regarding the condition of my scooter or the progress of the repair.
I request that my scooter be repaired and returned to me as soon as possible. If the repair cannot be completed, or if the process continues to be unnecessarily delayed without clear communication, I request a full refund of the purchase price. I also expect transparent, timely updates regarding my case so that I am no longer left without information about my product.
Progress
The Segway Ninebot C2 children's scooter I bought on Trendyol stopped suddenly on its own about 15 days after purchase and has never turned on again. I have been unable to use the product in this condition since June.
I have repeatedly tried to contact the authorized Segway service and the relevant departments. Each time I was told I would receive a response within three business days at the latest, but for about a month and a half there has been no one calling or providing any information. No action is being taken regarding my product, nor am I given any clear information.
I want my grievance resolved for this product that malfunctioned shortly after I started using it. I consider the product defective and request either a replacement with a new one or a refund.
