I am writing to complain about a defective TCL 55P725 55-inch 4K UHD LED Android TV that I purchased from your website on July 21, 2022. The TV developed a fault in early November 2023 and was taken to the BILKOM authorized service center under warranty. The BILKOM service center's DOA report dated December 8, 2023, states that the television's motherboard fault could not be repaired and that a replacement could be made through the seller. When I applied for a replacement using this report, I received a response from Amazon.com.tr stating that they could not make a replacement because they did not have the same product in stock and that they would not provide a comparable product. This is not an acceptable explanation, as many models could be supplied as alternatives (TCL 55P725G, TCL 55P735, etc.). A refund of the product's invoice value is unacceptable and creates a serious grievance. The price of the same product has increased by three or four times since the invoice date. As the hyperinflation in my country makes all prices go skywards. The fact that the consumer is being punished in this way as a result of a hardware problem with the product, and that the product cannot be replaced or repaired under warranty, has shaken our trust in the TCL and Amazon brands. We request that action be taken to resolve this grievance and to ensure that our defective product is replaced with a comparable product.
On September 6, 2025, I purchased a TCL 50V6BGTV 4K UHD 50-inch Google TV through Amazon Prime. I received the product at my address in Başakşehir, Istanbul. However, just 15 days after receiving the TV, the motherboard burned out, rendering it inoperable. When I contacted the authorized service cen...
Dear Amazon Representative; Sony Bravia A90J Oled TV, which I bought on 17 July 2023, was expected to be delivered on 26 July 2023, but the product was not delivered. I bought the product for 41300 TL on Prime Day, but the price has increased and it is currently selling for 56116 TL, so I do not wan...
On July 16, 2023, I ordered a TCL 65P735 TV from Amazon. Initially, they claimed the item was in stock and promised delivery on Tuesday, July 25th. It was never delivered, and the delivery date was pushed back to August 1st, a week later. Despite numerous conversations with customer service, the ite...
I purchased a "Xiaomi Mi TV Stick 4K Android TV Media Player" from Amazon on April 24, 2023, and it has a 2-year warranty. Currently, I am experiencing issues connecting to the internet, with frequent disconnections. Due to these problems, I wanted to send the product for service. I reached out to s...
I've been monitoring a TCL brand television on Amazon Turkey for about 15 days. Initially, there were 16 units in stock, and it was approximately 2,000 TL cheaper than the market price. I was planning to purchase it during the Black Friday sales. During this period, the stock decreased by 2 units, a...
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