I purchased a pair of Adidas shoes from Amazon Turkey approximately 6 months ago. After about 5 months of regular use, the sides of the shoes started to tear. I contacted Amazon customer service and returned the product for inspection. However, it was sent back to me with the explanation that the damage was caused by "user error." I would like to emphasize that I am a Prime member and have been shopping regularly on Amazon. I liked the shoes so much that I ordered the same model in a different color. Shortly after, I also purchased a third pair of Adidas shoes—again from Amazon. This clearly shows the level of trust I had in both the brand and the platform. Receiving such a superficial response after being a loyal customer is extremely disappointing. No technical report or visual evidence was provided to support the claim of user error. Considering the product’s expected durability, a defect occurring within 5 months suggests a possible manufacturing issue. For this reason, I have submitted my complaints to both Amazon Turkey and Adidas Turkey, and I would like to inform you that I will also file an official complaint with the Consumer Arbitration Board. I sincerely hope that a reputable platform like Amazon will reconsider its approach and provide better support to its loyal customers.
I purchased a pair of Adidas sneakers through Amazon Turkey. Despite using the product carefully and under normal conditions, a tear occurred in the shoes in less than one month after the purchase. Such rapid wear and damage clearly indicate that the product is defective. According to the Turkish La...
In July, I purchased a pair of Under Armour shoes from Amazon, worth ₺2,363. My order number is 402-5365379-6535506. Despite barely wearing the shoes, they quickly developed a tear on the left side. There were no issues when I received them, but this tear appeared later. I made the purchase based on...
I bought Adidas shoes from Amazon for Mother's Day. The shipment has already arrived later than the delivery date. When I opened the box it smelled like glue. The left heel part of the left shoe is glued on. When I called customer service, they told me we can exchange, but as of now, there are 3 day...
I requested a warranty repair for my Under Armour shoes purchased from Amazon.com.tr due to the outsole separating from the adhesive. However, Amazon.com.tr customer service informed me that they do not offer such a service and could only accept a return. I returned the item using the shipping code ...
I contacted the representative regarding my order 406-2729351-3935510, which I placed on Amazon on March 24, 2023. The topic was that the Puma shoe I purchased broke after 1.5 months and the inner lining was ripped. Since I was studying abroad, I kept this product at home until I arrived in Turkey; ...
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