For the past 16 days, my claim file under my comprehensive insurance policy with Allianz has not been resolved. For my file numbered 2025 K 76191, both the damage assessment and payment processes have been deliberately delayed. During this time, an expert report was requested several times, and I submitted all required documents. When I contacted customer service, I only received vague responses without any concrete solution. Because I couldn’t use my car due to the ongoing issue, I had to rent a vehicle in Amasya city center for one month, paying 45,000₺. The excessive delay has caused me significant inconvenience and financial loss. I urgently request that my damage payment be processed and transferred to me without further delay.
About a month ago, my home was damaged due to flooding, which should be covered under my home insurance policy with Allianz. After filing my damage claim, I contacted customer service multiple times, but I was constantly delayed with no solution offered. During this process, I suffered a financial l...
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a claim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av...
I am writing to express my dissatisfaction with the handling of my recent claim. I was involved in an accident where the other party, who is insured by Allianz, was found to be 50% at fault. Despite this, no representative from Allianz has inspected my vehicle, and the damage remains unaddressed.As ...
I purchased my car insurance through Göral Sigorta Aracılık Hizmetleri Ltd. Şti., acting as an agent for Allianz Sigorta. The policy number is 0001021062311623. When I requested to cancel this policy, the agency simply refused to process the cancellation. I then sent a formal petition directly to Al...
I opened a damage claim with Allianz Insurance on January 10th, and it's been a month without any resolution. We've sent emails, but no response. We've emphasized the urgency, yet no one seems to care, and no deadline is given. Since last Monday, we've been waiting for the AKTÜ Eriya report. It's un...
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