We lost ₺35,000 through a booking made on Airbnb, and despite all efforts, we have been unable to reach any authorized representative for support. This is an incredibly serious issue, and we urgently need someone from Airbnb to contact us and explain what happened and how this will be resolved.
After doing some research, we realized that many other people have faced similar losses, and it’s clear that Airbnb’s security measures are not strong enough to protect users from financial risk. At this point, we feel completely unprotected and helpless.
This situation has caused us major financial and emotional distress. We demand an immediate investigation, a clear explanation of the cause, and a full refund of the ₺35,000 we lost. Airbnb must take full responsibility for the gaps in its platform that allowed this to happen, and implement better safeguards to prevent future victims. We expect urgent action—this cannot be ignored.
On July 24, 2025, I noticed an unauthorized charge of ₺2,221.89 on my credit card from Airbnb. I never made a reservation or gave any approval for this transaction. There was no verification code, no authorization request, no confirmation email—absolutely nothing. I have no relationship with the age...
On July 26, 2025, I discovered an unauthorized charge of ₺3,036.44 on my credit card through Airbnb, despite not actively using my Airbnb account. The card used for this transaction was not even registered to my account, and I never received any booking confirmation or email from Airbnb regarding th...
I booked a property on Airbnb and made two separate payments of ₺23,000, totaling ₺46,000. However, I canceled the reservation immediately after booking, expecting that the payment would be reversed instantly or within a very short time. To my shock, Airbnb notified me that it would take up to 15 b...
I booked a stay through Airbnb and the total cost was ₺23,388.25, which I planned to pay in two installments. The first payment was supposed to be ₺13,388.25, but my credit card was charged ₺13,866.42 instead. I am requesting an immediate refund of the extra ₺478.17, but I am unable to find a Turki...
On February 19, 2025, I made a reservation on Airbnb, expecting to be charged ₺20,909.19 for the booking. However, the system reported a failed payment and sent me an email stating that the transaction was unsuccessful. Despite this, the full amount was still deducted from my credit card. To make m...
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