I booked a stay through Airbnb and the total cost was ₺23,388.25, which I planned to pay in two installments. The first payment was supposed to be ₺13,388.25, but my credit card was charged ₺13,866.42 instead.
I am requesting an immediate refund of the extra ₺478.17, but I am unable to find a Turkish-speaking customer support representative to assist me. This lack of accessible support is causing unnecessary frustration and inconvenience.
I demand that Airbnb refund the overcharged amount as soon as possible and improve its customer service to prevent such issues from happening again. I expect a prompt resolution.
Dear Airbnb Support Team, I recently noticed a serious issue with a payment made for my latest reservation. Although the invoice (Invoice No: RCSS5A5PEC) clearly states that I was supposed to be charged ₺24,323.77, my credit card was instead charged ₺25,280.97. That’s nearly a ₺1,000 discrepancy th...
On February 19, 2025, I made a reservation on Airbnb, expecting to be charged ₺20,909.19 for the booking. However, the system reported a failed payment and sent me an email stating that the transaction was unsuccessful. Despite this, the full amount was still deducted from my credit card. To make m...
I recently made a booking through Airbnb, and according to my invoice, ₺31,516.72 should have been deducted from my credit card. However, when I checked my bank statement, I saw that Airbnb actually charged me ₺33,058.73—which is significantly more than the correct amount. When I contacted Airbnb t...
I made a reservation on Airbnb, and the amount I was supposed to be charged was clearly stated as ₺52,214. However, when I checked my bank account, I saw that Airbnb had withdrawn ₺54,502 instead. That’s a ₺2,288 difference, which was never disclosed or authorized. Even the confirmation message I r...
We booked an Airbnb for 4 people for 2 days, and the agreed payment amount was 19,529.19 ₺. The charge and invoice reflected this amount, and I confirmed it. However, upon checking my credit card statement, I noticed that the amount charged was 20,306.32 ₺. When I contacted Airbnb via live chat, the...
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