My Airbnb guests keep making unreasonable demands while staying at my property, how can I solve this without breaking host rules?

3 Display
Xolvie
Xolvie Resolution Specialist September 25, 2023 9:41 am

As a host, you can set reasonable expectations and boundaries for guests. Firm but polite communication can help you and your guests have a good time while following Airbnb's rules.
There are ways to handle unreasonable Airbnb guests without breaking host rules:
• Know Airbnb's Guest Request Prohibitions: Study Airbnb's prohibited guest request policy. These include illegal requests, house rule violations, and unreasonable or disruptive demands.
• Record All Interactions: Document all guest interactions, including emails, messages, and calls. This documentation can help you dispute a guest's request or resolve issues during their stay.
• Set Clear Expectations: Inform guests of your house rules and expectations from the start. Make sure they know the rules during their stay. Clear boundaries prevent unreasonable requests.
• Address Issues Directly: If a guest makes an unreasonable demand, address it immediately. Inform the guest politely that your house rules and Airbnb policies may prevent their request.
• Also, contact Airbnb's customer support. They can help mediate and resolve issues.

Vote

Related Complaints

Airbnb Support Ignores Host Requests

profile
Lodos
June 18, 2024 1:54 am
-
10100
(21 reviews)