Airbnb Shows $0.00 Cost on Canceled $230 Reservations hmxpcarx55 and HMB4W9QYC3

As a user residing in Turkey, I made two separate reservations via the Airbnb application: a 3-night stay in Budva, Montenegro, and a 1-night stay in Sarajevo. I made the payments on July 20 using my credit card. However, because I received no response whatsoever from either host, both of my reservations were canceled, forcing me to re-book different places for the exact same dates.

The issue is that when I check the details of the canceled reservations within my Airbnb account, the cost for both bookings displays as $0.00. Yet, I paid a total of $230 for these two reservations, and I still hold the receipts for these payments. Despite speaking with customer service and the help center multiple times, they repeatedly tell me to contact my bank, claiming that the transactions were merely temporary authorization holds and that the funds were never actually drawn from my account.

During my consultation with my bank, I received explicit confirmation that these transactions were successfully processed and deducted from my account, and that no refund transactions have taken place. Even after communicating this back to the Airbnb helpline, no concrete solution was offered; they simply repeated the exact same boilerplate responses, maintaining that the funds were never collected. Finally, an email sent to me stated that "the amounts in question were never collected from you, the transactions were canceled, and in this situation only your bank can assist you."

In summary, I have paid a total of $230 for two separate reservations for which I received no service whatsoever, and no refund has been made despite nearly two months having passed. My reservation codes are hmxpcarx55 and HMB4W9QYC3. Given that my bank records clearly show the payments were collected from my card while Airbnb has failed to process my refund, I demand that my hardship be resolved urgently and that the full amount in question be refunded to me without deduction.