Delayed Entry and Negligence at Batumi Orbi City Triggers Airbnb Refund Demand
On August 19, my spouse and I checked into an apartment in Batumi Orbi City that we rented through Airbnb Rent Experts. When we arrived at the hotel in the evening, our room door failed to open, and starting from 23:00, we began to experience severe distress. Despite trying repeatedly at the door, we could not enter the room, during which time the attendants and staff acted with extreme indifference.
Even though we were told "we will help you," no concrete steps were taken whatsoever; no one genuinely attended to the issue, and the problem could not be resolved. My spouse and I were forced to wait in the hallway in front of the door for a prolonged period. We were only able to enter our room around 01:30 AM, making for a stressful and unsafe experience late at night, in a state of exhaustion, and in a foreign country.
As a result, the first night of our stay, which spanned August 19–21, was severely disrupted. Due to the lack of concern we faced and being forced to access our room extremely late, I demand that our hardship be evaluated by Airbnb, that a proper investigation be conducted, and that a refund or price discount proportional to the trouble we endured be applied to our accommodation fee.
