I checked in online for my Air France flight, but the app isn’t working or the check-in doesn’t show — what should I do?

If you completed online check-in but your boarding pass does not appear in the Air France app, the first step is to check your check-in status in your account on the airline’s website.

Often, the electronic boarding pass can be downloaded directly from your booking, even if the app is temporarily not working. Try restarting your device, clearing the app cache, or logging in via a browser—this resolves the issue in most cases.

If the boarding pass is not visible anywhere but you are sure you checked in, check your email: the airline almost always sends the boarding pass by email.

You can also try checking in again or use the self-service kiosks at the airport—these usually require only your booking reference and passport.

If none of these options work, go to the Air France check-in counter at the airport. Staff can confirm your check-in status or issue a new boarding pass without penalties.

Be sure to keep screenshots of any errors, check-in confirmations, and your booking reference, as these may be useful in case of a dispute.

If a malfunction in the Air France app left you without a boarding pass, caused delays, or prevented you from passing security on time, be sure to share your experience on Xolvie. This helps draw attention to the issue and protect other passengers from similar situations.