When boarding my Air France flight, my baggage did not arrive — what should I do next and how can I file a complaint?

If upon arrival you discover that your baggage is missing from the carousel, it is important to act immediately while you are still at the airport. The first step is to contact the Air France baggage service desk in the arrivals area.

There, a missing baggage report will be filed. You will need to provide the flight number, baggage tag details, and describe your suitcase, including its size, color, and any distinctive features.

After the report is created, you will be given a tracking reference number. This allows you to monitor the search status. Most bags are found within the first 24 hours, especially if the issue occurred due to a connection.

Once the baggage is located, you will be informed when and how it will be delivered—usually by courier to your address or back to the airport.

It is important to keep all documents: your boarding pass, baggage tags, and a copy of the report. If the baggage is not found within a few days, you have the right to submit a formal claim.

This should include the value of the items, expenses incurred due to the delay or loss, and the actual damage. The sooner you submit the claim, the sooner the airline is required to provide an official response.

If Air France delays the search, gives contradictory information, or does not respond to your claim, be sure to share your experience on Xolvie. Such a report helps push for a fair resolution and warns other passengers about potential issues.