On February 17, 2024, I flew with Air France from Istanbul to Houston via Paris. My ticket number is 0572*******44, and my reservation reference number is L774T5. As shown in the attached photo, my suitcase was damaged upon arrival at Houston airport. Exhausted from the journey and struggling with inadequate phone service and language skills in an unfamiliar place, I waited for my children outside the airport.
For the past two days, I have been trying to reach the company online. However, live support keeps directing me to the lost luggage service, which is insufficient due to the limited time available. By the time I finish typing, live support closes. I hope Air France Turkey will address this issue promptly.
Sincerely.
On April 26, 2024, during my Istanbul-Paris-Newark flight with Air France, my suitcase was severely damaged. The wheel was broken, and one corner was badly damaged, ruining my vacation. I’ve been trying to get compensation for 2.5 months now, but despite sending multiple emails, I still haven’t rece...
On December 9, 2024, I flew with EasyJet from Bristol, UK, to Istanbul, Turkey. Upon arrival at Istanbul Airport at 8:30 PM local time, I discovered that both of my suitcases were severely damaged. I immediately reported the issue to the Havaş unit at the airport, where a damage report was filed. Th...
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
On March 16th, I flew with Anadolu Jet from Rize to Istanbul. After the flight, I discovered that my suitcase had been damaged, with a tear and a hole in one corner. The airline staff created a report with the code SAWTK50377. They took photos of the damaged luggage, my passport, and other boarding ...
I'd like to make a complaint about Turkish Airlines. Despite the fact that I have repeatedly communicated with the help desk using the feedback number 2023101749, my problem has not been resolved. They expressed their regret and apologies for the inconvenience, but they will take no action regarding...
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