My Air France flight was canceled — how can I get a refund or rebook my ticket on another flight?

If an Air France flight is canceled, you have the right to choose between a full refund of the ticket price or rebooking on another flight operated by the same airline.

Passengers are usually offered the nearest available alternatives automatically, but you can also request different dates if they suit you better. In such cases, rebooking is generally done without penalties.

To request a refund, you need to submit a request through the “Manage Booking” section or contact customer support. The refund is processed to the same payment method used to purchase the ticket.

Keep in mind that the review process may take time, especially if the ticket was purchased through an agency or third-party service.

If the airline does not offer suitable alternatives, it has the right to rebook you on partner airlines within the same alliance, if such options are available.

If you are denied a free rebooking or asked to pay an additional fee, be sure to document all responses from airline staff.

If Air France delays the refund, does not provide a replacement flight, or ignores your requests, be sure to file a complaint on Xolvie. Your feedback helps draw attention to violations and helps other passengers avoid similar difficulties.