Air France Customer Service Fails to Remit Promised Flight Delay Vouchers Since July
Over two months ago, my party suffered severe operational disruptions on our Air France flight itinerary, where we were boarded twice, subjected to multiple rebookings over a two-day period, and left stranded without proper assistance. Following this failure, Air France explicitly granted us two compensation vouchers worth €150 and €250 (totaling €400).
Despite two months having passed, submitting all requested documentation, and engaging in exhaustive correspondence with Air France customer service, these promised funds have never been remitted or credited. Every interaction with your representatives yields vague assurances of processing without any concrete financial transfer or voucher execution.
Under EU Regulation (EC) No 261/2004, passengers subjected to severe flight cancellations, long delays, and involuntary rerouting are legally entitled to standardized care and financial compensation. Withholding explicitly granted compensation vouchers for over sixty days constitutes a breach of passenger rights regulations and unfair commercial practices.
I demand that Air France immediately process and execute the payment of the €150 and €250 compensation amounts (totaling €400) directly to my bank account or issue active, redeemable vouchers without further administrative delays. If this long-overdue sum is not disbursed immediately, I will file a formal complaint with the French Civil Aviation Authority (DGAC - Direction Générale de l'Aviation Civile) and the Directorate General of Civil Aviation (SHGM) under EC 261/2004 regulations.
