On board an Air France flight, the seat was uncomfortable and the service was worse than expected — how can I leave a review or request compensation?

If the service on an Air France flight was below standard—such as an uncomfortable seat, a broken recline, a malfunctioning screen, a cold cabin, or inattentive service—you have the right to leave an official review or file a complaint.

This can be done via the feedback form on the airline’s website or through the support section in your personal account using your ticket number.

To make your complaint more persuasive, it’s important to keep any evidence: photos of the defective seat, a non-working screen, cold meals, or service issues involving the crew.

In your submission, describe the situation in detail and include the flight number, date of travel, and seat number. If the issues affected your health or comfort, be sure to describe the consequences.

In some cases, Air France may offer a voucher, bonus miles, or partial compensation, especially if the issue is related to a seat or onboard system malfunction. The clearer and more detailed your description, the higher the chances of receiving a resolution.

If the airline ignores your requests, provides only generic responses, or refuses without explanation, be sure to describe the situation on Xolvie.

Your review can help seek fairness and draw attention to service quality issues experienced by other passengers.