On April 3, 2025, I was flying from Barcelona Airport to Paris CDG on Air France flight AF1349. At the gate, Air France staff told me my cabin-size Samsonite suitcase had to be checked in because the cabin was supposedly full. Trusting their instructions, I handed it over.
However, once I boarded, I was shocked to see plenty of passengers with their cabin bags inside the aircraft and empty overhead bins. There was absolutely no reason to have taken my bag.
Worse yet, the brand-new Samsonite suitcase I had purchased just a day prior arrived at baggage claim scratched, peeled, and visibly battered. I’ve attached photos and the purchase receipt as proof. It is clear that the bag was roughly handled and carelessly thrown into the hold by Air France staff.
This treatment is unacceptable. I paid good money for a premium suitcase, and it was damaged after just one use—through no fault of my own.
I am formally requesting compensation for the physical damage to my luggage and a proper explanation for why my bag was forcibly checked despite cabin space being available. Air France must take full responsibility for this negligence.
On April 26, 2024, during my Istanbul-Paris-Newark flight with Air France, my suitcase was severely damaged. The wheel was broken, and one corner was badly damaged, ruining my vacation. I’ve been trying to get compensation for 2.5 months now, but despite sending multiple emails, I still haven’t rece...
I have been using my suitcase for five years, and it was in perfect condition without a single scratch. However, after my AJet flight on 01.02.2025 (Flight No: VF4038), my luggage was completely damaged. I am attaching photos as proof of the state it was returned in. I want to know how AJet plans t...
On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister luggage in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create...
On May 10, 2025, at 08:15, I flew with Ryanair from Fuerteventura to Madrid, and to my shock, I was forced to pay an unjust 70 Euro fee for my standard cabin-size suitcase. This is the very same bag I used when flying from Turkey to Fuerteventura via Germany, and I have also used it on many other ai...
I travelled on Ryanair flight FR123 from London Gatwick to Dublin on 20 July 2025 and upon arrival I discovered that my baggage was broken. Due to this damage, my baggage is no longer usable and I have suffered a clear material loss. On the same day, I followed the instructions given by the customer...
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