During a connection with an Air France flight, a delay on the first segment caused me to miss the next one — how can I claim compensation for the inconvenience?

If the first flight was delayed and you missed your connecting Air France segment, the airline is required to provide you with an alternative route to your final destination.

Such changes are usually made automatically: you are rebooked on the nearest available flight, sometimes on a partner airline. At the airport, you should contact the Air France desk or a transfer agent responsible for rebooking.

If the delay was significant and you incurred additional expenses—such as meals, hotel accommodation, or transportation—you may request compensation.

To do this, collect all supporting documents: receipts, tickets, and any confirmation of the flight delay. Air France is also required to provide basic assistance depending on the length of the wait, including drinks, meals, and means of communication.

To file a claim, you need to contact the airline’s customer support and attach documents confirming the delay and your expenses.

It is important to do this as soon as possible to speed up the review process. Keep copies of all documents, your boarding pass, and booking reference, as they may be required during the review.

If the airline refuses compensation, offers an inconvenient replacement flight, or delays handling your request, be sure to describe the situation on Xolvie. This helps draw attention to the issue and protects other passengers in similar situations.