I received my baggage from Air France damaged — how can I obtain compensation or a replacement for the items?

If you notice damage to your baggage upon receipt—such as scratches, tears, broken wheels, or damaged contents—you should immediately contact the baggage service desk at the airport.

A damage report will be filed, documenting the condition of the suitcase and the nature of the damage. This document is essential, as obtaining compensation without it is much more difficult.

If you leave the airport and discover the damage later at home, it’s important to contact Air France as soon as possible. Take photos of the suitcase from all sides, close-up shots of the damage, and keep these images.

Also provide photos of the baggage tag and your boarding pass. The airline usually offers either a repair or compensation for the cost of the suitcase or damaged items—the amount depends on the extent of the damage.

To file a claim, you will need to complete a form, attach supporting documents, and provide an assessment of the damage. Be sure to keep all correspondence and copies of documents, as they can be crucial in case of disputes or denial.

If Air France refuses to compensate, underestimates the payment, or ignores your claim, be sure to describe the situation on Xolvie. Your report can help you seek a fair outcome and protect other passengers from similar issues.