I made a reservation through Agoda with a company called “15%discount limited time” for an apartment in Sofia at the address 23 Ulitsa Momino Venche, with check‑in on May 29 and check‑out on May 31. I paid a total of 109.27 EUR for this booking on May 16. When I arrived at the address on the check‑in date, there was no key box or way to access the apartment. I spoke to the neighbours, and they informed me that the apartment is no longer for rent. I was left without accommodation despite having a confirmed and paid reservation. I also tried to contact the company but it was impossible to reach them through any channel, so I could not resolve the situation on my own. I find this situation unacceptable, as I paid in advance and relied on the booking to be valid. I request a full refund of the 109.27 EUR I paid for this reservation, as I never received the accommodation I booked.
I visited Sofia, Bulgaria from May 17–19, 2025 for a short tourist trip. When I decided to extend my stay by one night, I quickly booked a hotel through the Agoda app. Unfortunately, the app auto-filled the reservation dates during the search, and I didn’t realize until later that the booking was ma...
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
On 17 March 2026, I made a reservation through Agoda for a hotel in Bern and completed my payment via Agoda. However, despite having paid, we were not able to receive the service. When we arrived at the hotel, we needed a service/entry code from Agoda in order to access the room, but we could not ob...
I booked a property called Budapest Residence in Hungary through Agoda.com and paid the full accommodation fee in advance on November 22. I received confirmation and verification emails from Agoda and a reservation number, 600954639. Trusting this confirmed reservation, we planned our international ...
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