I booked a 6-night stay at White Monarch Hotel through Agoda between October 6–12, 2025 (Booking ID: 1656564370). However, the hotel conditions were far below expectations. The room was not clean, there were women’s hairs on the bed, and even the toilet hygiene seal was missing. Because of this, I only stayed one night and did not stay for the remaining 5 nights. When I spoke with the hotel staff, they informed me that the payment was processed by Agoda and any refund must also be handled by Agoda. Unfortunately, I could not find any option on Agoda to request a cancellation or refund. There is no Turkish support agent available, and the online chatbot was not helpful. Therefore, I kindly request a partial or full refund for the 5 unused nights. Please resolve this issue and address my complaint.
Between October 6–12, 2025, I made a six-night reservation through Agoda at the White Monarch Hotel (Reservation No: 1656564370). However, the conditions at the hotel were far below expectations. There were women’s hairs on the bed, the room was not properly cleaned, and even the toilet did not have...
I made a reservation through Agoda at Hotel Monarch Batumi for the dates October 27–28, 2025, but I was forced to cancel my stay due to a medical emergency. Despite providing all official medical documents, both the hotel and Agoda refused my refund request. Meanwhile, the airline and car rental com...
I booked a hotel through the Agoda app but canceled the reservation within 5 minutes. Agoda’s system claims that the refund has been processed, but when I contacted my bank, they confirmed that no such refund has been made. This situation is incredibly frustrating because there’s no customer service...
I booked a reservation at Roi Hotel Alsancak through Agoda.com for March 15-17, but due to a medical issue, I need to cancel and request a refund. When I contacted the hotel directly, they stated they are willing to assist, but Agoda must send them an email to process the cancellation. The biggest ...
On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670 and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However...
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