On June 1, 2023, I booked a Benelux & Paris Tour through White Tourism via Booking Agora for 800 Euros, inclusive of a 180 Euro payment for visa processing. Despite applying for my visa with an appointment scheduled for July 4, I faced unexpected denial on July 27. The lack of prior information from White Tourism and Booking Agora regarding visa refusal consequences and potential cancellations left me in a challenging situation. They informed me, just four days before the tour, that no refund could be processed due to the proximity of the tour start date. The delay in visa notification was beyond my control, and my concerns were disregarded, leading to frustration. In this challenging economic climate, it is disheartening not to receive a full refund for a journey I couldn't embark on and from which I received no service. I seek information and assistance on this matter.
For our trip to a Greek island, we booked accommodations through Agoda.com from October 16–21, 2024, based on a friend's recommendation. We paid the full amount upfront before check-in. However, our stay was marred by constant noise throughout the night and uncomfortable beds. By 10 AM the following...
I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, ...
I made a reservation for the Business Life Boutique Hotel in Şişli, Istanbul, through Agoda for the dates of July 25-28, 2024. Despite receiving confi...
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
While trying to book a stay at Avec Hotel through Agoda for August 20-23, 2025, my reservation was mistakenly created for only one day, August 17-18, 2025, due to a system error. As soon as I noticed this, I called Avec Hotel, but they explained that the reservation had been made by Agoda through ET...
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