Melek

"Update: The hotel has approved the free cancellation in writing via email for the duplicate reservation. Nevertheless, Agoda continues to send me the same standard responses. Even though the travel date is approaching, and direct communication with the hotel is possible, Agoda's delay of the process on the grounds of “no response” is unacceptable. My request is clear: the free cancellation approved by the hotel should be reflected in the Agoda system immediately, and the amount should be refunded without delay."