I made a reservation for a standard room at Baia Salima Kemer Hotel for the dates July 13–17 via the Agoda mobile application. I completed this reservation on December 27 at 16:18 Turkish time and cancelled it approximately 10 minutes later. Despite this very short interval between booking and cancellation, an amount of 60,204.00 Turkish Lira was charged to my credit card, and this amount has still not been refunded. My reservation number is 1682364714. After cancelling the reservation, I received confirmation and information that a refund would be issued, but no refund has appeared in my account to date. This situation is causing both financial and psychological discomfort, as I cancelled within minutes and acted fully in line with the information displayed in the application. I request that the total amount of 60,204.00 TL for this cancelled reservation be refunded to me in full as soon as possible and that I be provided with clear, written information regarding the status and progress of this refund process.
On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670 and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However...
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
I made a reservation through Agoda for Kyieina Orkide Court Hotel, with check-in on November 17, 2025, and check-out on November 20, 2025. My reservation number is 1644230958, and my hotel confirmation number is 5363****87. The total amount of $266 was charged to my credit card ending in 9074. On S...
I’m requesting the cancellation of my Agoda reservation (ID: 1603769280), but I’ve run into a serious problem—there’s no way to reach a live customer ...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
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