I am requesting the resolution of a serious issue I experienced during a reservation made through Agoda. On December 25,... 2025, I created a reservation via Agoda for Özkum Park Hotel in Sapanca for the dates January 3–4, 2026, under reservation number 1681740689. During the booking process, I was inf
Today, I searched for a hotel on Trivago to stay in Çorlu, Tekirdağ, and the best option shown was Çorlu Safir Hotel & C...ity Center listed through Agoda.com. I completed my reservation via Agoda, and $39 was charged to my credit card. My booking was confirmed with reservation number 1715494754. Howe
I made a reservation through Agoda for a hostel in Milan, Italy under booking number 644163247, with check‑in on 3 April.... When I saw the condition of the property, I found it to be very dirty and unsafe, and it was completely different from what I had expected from the listing on Agoda. Because of t
On February 11, 2026, I made a reservation through Agoda for the Malar Hotel in Paris, France. Due to unforeseen circums...tances, I had to cancel this reservation on February 14, 2026. My reservation number is 1697859635. Despite this, 42 days have passed, and I have still not received any refund. Wh
I made and fully paid a hotel reservation through Agoda, Booking ID 1990988557, for Motel 6 Campbell, CA – San Jose for ...the dates 13 March 2026 to 20 March 2026. The total amount I paid to Agoda was SAR 5,286.29 (USD 1,408.81). I flew transatlantic to reach San Jose, California, but due to multiple
I purchased a San Diego Zoo voucher through Agoda on 3/10 and experienced a serious problem with your payment system. Wh...en I attempted to make the purchase, Agoda’s payment page failed to load properly. There was no confirmation screen, no email, and no indication that the transaction had been compl
"On 6 March, I made a reservation Via Agoda for this Konağı in Mardin for 17–19 April, in the amount of 8,014.38 TL. My Agoda reservation id is 1705336206, and the payment was made by card ending with 4010. On the same day, 6 March, I submitted a request through Agoda to cancel this reservation with a full refund. Before create the cancellation request, I contacted the Hotel directly. The Hotel clearly states that they had no available rooms for dates, that they would approve my cancellation request without any problem, and that they would not cause me any inconvenience. However, in the e‑mail I received from Agoda, I was informed that my cancellation request had been rejected by the Hotel and that my reservation was still confirmed. When I contacted the Hotel again, they told me that they had not received any e‑mail or cancellation request from Agoda. They also states that if such a request had reached them, they would have approved it. On the Agoda Side, I cannot reach any phone number or e‑mail address, so im unable to open a support Ticket and convey the issue I experiencing directly. I believe that this cancellation request, which the Hotel approve, has been in correctly rejected due to an issue in the Agoda system. I request that my reservation be cancelled and that the full amount of 8,014.38 TL be refunded to my card ending with 4010. I kindly ask that the cancellation process be urgently reviewed by also taking the Hotel’s statement into account"
On 6 March, I made a reservation via Agoda for Marinut Konağı in Mardin for... 17–19 April, in the amount of ₺8,014.38. My Agoda reservation ID is 170533
I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately ₺...3,000 by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation. I attempted to reach Agoda c
I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from... my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dw...arka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total
I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late... January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sun...day, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agod...a cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match w...hat was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r
On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576.... I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir
I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 Ja...nuary 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed
I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December... at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party applicati
I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of to...morrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan
I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I ...completed the payment with my card through the app, and my reservation number is 607959547. I made the reservation about two days ago. Today, the hotel contacted me and stated tha
I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and Januar...y 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che
"I was satisfied with your assistance. Thank you. I bought a product from you again."
I made a three-night reservation through Agoda for Hotel King George in Prague, with a December 8, 2025 check-in and Dec...ember 11, 2025 check-out, based on the promise of a 24-hour front desk. My reservation number is 588236583. When I arrived at the hotel around 11:45 p.m. on December 8, the hotel d
"I would like to thank the Agoda team for their close attention and support throughout this process."
I made a hotel reservation through Agoda for Crowne Plaza Paris République ...by IHG for the dates November 30 – December 4, and I paid a total of $923 U
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January... 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n
