"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dw...arka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total
I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late... January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sun...day, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agod...a cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match w...hat was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r
On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576.... I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir
I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 Ja...nuary 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed
I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December... at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party applicati
I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of to...morrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan
I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I ...completed the payment with my card through the app, and my reservation number is 607959547. I made the reservation about two days ago. Today, the hotel contacted me and stated tha
I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and Januar...y 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che
"I was satisfied with your assistance. Thank you. I bought a product from you again."
I made a three-night reservation through Agoda for Hotel King George in Prague, with a December 8, 2025 check-in and Dec...ember 11, 2025 check-out, based on the promise of a 24-hour front desk. My reservation number is 588236583. When I arrived at the hotel around 11:45 p.m. on December 8, the hotel d
"I would like to thank the Agoda team for their close attention and support throughout this process."
I made a hotel reservation through Agoda for Crowne Plaza Paris République ...by IHG for the dates November 30 – December 4, and I paid a total of $923 U
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January... 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n
I made a reservation through Agoda for Lazy Days hotel Thailand for the dates December 12–19, 2025. I paid $596.09 USD f...or this reservation, and my reservation number is 166 536 0117. Later, I wanted to cancel this reservation. When I contacted the hotel through Agoda and also via Instagram, the ho
I booked a property called Budapest Residence in Hungary through Agoda.com and paid the full accommodation fee in advanc...e on November 22. I received confirmation and verification emails from Agoda and a reservation number, 600954639. Trusting this confirmed reservation, we planned our international
I made a reservation through the Agoda application for The Hera Maltepe Otel & Spa in Istanbul with check‑in on 1 Decemb...er 2025 and check‑out on 2 December 2025. While I was completing the payment on 1 December, the app froze on the payment screen and then sent me back to the reservation page, where
I made a reservation through Agoda for a standard room at Saja Al Madinah Hotel for 15–17 October and paid $251.13 by cr...edit card. When I arrived at the hotel on 15 October, the reception informed me that the hotel was full and that my reservation was not showing in their system, so they could not g
"Even though the review took about a week, the issue was resolved and they refunded my money."
I wanted to postpone my hotel reservation for November 19–23, 2025 by one day, but I couldn’t reach Agoda customer servi...ce through any channel. I tried using the virtual assistant on the mobile app, and when asked if I could change the dates and needed further assistance, I clicked “Yes.” They said
I made a reservation through Agoda 1.5 months in advance for The Gate Ataşehir Hotel in Istanbul, with check-in on Novem...ber 2, 2025, and check-out on November 4, 2025. Despite the payment deadline not yet passing, my reservation was canceled on October 30, 2025, without any explanation or prior noti
Between October 31 and November 7, 2025, I made a reservation (ID: 1664401531) through Agoda to stay at Sultanahmet Park... Hotel in Istanbul. I paid a total of $274 by credit card. However, upon arrival, I discovered that the hotel did not match the description on Agoda at all. The room was extremely
On October 31, 2025, my reservation at Glorious House Göreme made through Agoda was canceled. However, after the cancell...ation, I did not receive any information regarding when my refund would be processed. My reservation number is 1664336719, and I paid a total of $90 using my bank card. I tried to