I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 January 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed reservation. Because of this, we were forced to find alternative accommodation at short notice and ended up staying elsewhere, paying 4,400 rand out of pocket. I then contacted Agoda customer service, but I was told that they could not change the cancellation terms without their partner’s approval, even though it was clearly not our fault that the room was not available. Given that the confirmed booking was not honored and we incurred additional accommodation costs, I request a full refund of the amount paid for the original Agoda booking. I also expect Agoda to treat this as a non-fulfillment of service, not as a normal cancellation, and to resolve this matter promptly.
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n...
On December 26, I made a booking through Agoda (Reservation ID: 1480550204) for a stay from January 6 to January 7, 2025. Shortly after, I realized I needed to change the reservation dates to December 26 to December 27, 2024. To rebook, I canceled the original reservation, only to discover that no r...
On July 6, 2025, I booked a double room through the Agoda app at Sky Hill Hotel for two people. Shortly after booking, the hotel contacted me both in writing and by phone to inform me that they had no available rooms and instructed me to cancel the reservation. They explicitly stated that they could...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
I attempted to book a room through Agoda for April 2–4, but the system automatically changed the reservation to May 2–4 without me noticing until after the payment was complete. When I realized what had happened, I checked and saw that there was no option to change the dates, but it stated that I co...
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