I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party application. This last‑minute cancellation left me without accommodation after I had already travelled approximately 360 km from my hometown and had reached near the property. This situation caused me serious inconvenience and completely disrupted my travel plans. When I contacted customer service, I was only offered a “free cancellation,” which is not an acceptable resolution because I had already travelled all the way to the location based on a confirmed booking. I request a clear written explanation of the real reason why my confirmed booking was cancelled at the last minute, as well as a written apology for the trouble and inconvenience caused to me due to this incident.
I booked a room with the explicit promise of ""FREE CANCELLATION"" displayed in bold letters throughout the booking process. Prior to reaching the payment page, it was indicated that cancellation would be free until December 9 if the room option was selected. However, my reservation was for December...
I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reservation without prior notice, and to make matters worse, they refused to refund my fee. What's more frustrating is that I can't seem to contact anyone at agoda.com for assistance. I...
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n...
Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three separate times! Each time, I thought the previous booking hadn’t gone through, so I kept trying. Now, unbelievably, Agoda refuses to refund any of these bookings—even though I can...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
Comments