Hi. this is the second day I'm trying to get a clear answer from Agoda support regarding my booking in Bratislava 26-29 March 2025. First, I was told that the cancellation was due to a mistake by Booking.com staff. Then, a new version appeared – as if the apartment tried to charge me extra money for unclear reasons. Supposedly, an Agoda employee notified me about this by email, but I never received any email. Because of this, my reservation was canceled without my consent. Meanwhile, the hotel insists that they did not charge any extra fees, did not cancel the booking, and that Agoda claims the opposite – that I canceled it myself. Why lie? Next, my card was charged ₺5,655.71, And only ₺46.48 was refunded. So where is the missing ₺5,459.61? The cancellation happened 2 days before check-in. To avoid spending the night at the train station, I had to rebook the same hotel—but at a higher price. On top of that, the hotel sent a request for a €100 deposit for potential damages, which was never mentioned in Agoda’s advertisement. What kind of service is this?
On April 25, I made a hotel reservation in Prague through Agoda for 1 room, 2 people. I received confirmation from both my bank and Agoda—everything seemed fine. But when I checked the Agoda app, I noticed that two separate bookings were created: ID532809007 and ID532809703—even though I had only ma...
Agoda just canceled my booking without my consent and now refuses to refund my money! They are lying and trying to get rid of me with AI-generated responses. Let me expose this fraud! 🧵👇 1️⃣ I booked an apartment in Bucharest for 6 people via Agoda’s website on my mobile phone. Their site forced m...
I made a hotel reservation through the Agoda platform. Prior to completing the booking, it was clearly stated that I had the right to cancel the reservation without any deductions up until August 8th. We finalized the transaction, and the payment was processed. Two days later, due to a mistake on ou...
In October, I booked a hotel in Prague through Agoda for November 12-14. Initially, the reservation was confirmed, but I later received an email stating the transaction failed due to a system error. When I checked Agoda’s website, it showed the reservation as canceled, so I booked another hotel thro...
I booked two rooms through the Agoda app after carefully monitoring prices for days. I chose specific dates when the rates were lower, avoiding the more expensive options. The reservation was confirmed, paid through Agoda, and even verified directly with Smart City Hotel Bodrum. The hotel assured me...
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