Acer poor customer-care

My tablet has been shutting down by itself for no reason. At first I sent it to Acer Türkiye technical service. They ret...urned my product without any sense. Then shipping fee was reflected to me. After I got my tablet and cheched it, I saw nothing. Then I got in touch Acer again with TS674844 ticket ...

My Acer laptop developed an issue due to the lid hinge, just two months before the end of its 2-year warranty period. I ...brought it to the Ümraniye Acer Service for repair, and within a week, they contacted me, claiming the problem was user-related and charged me ₺15,060. As a financial advisor, I al...

I paid approximately ₺60,000 for an Acer Predator Helios Neo 16 (RTX 4060 /... i7 13700hx) expecting high performance, longevity, and stability. Instead,...

I needed a charger adapter for my Acer computer, which I bought for ₺34,000 (around $1,100) just 1.5 years ago. Instead ...of buying one online, I contacted Acer customer service to get an original part. Prices in Turkey ranged between ₺1,500–₺3,500 ($35–$80), so I thought it made sense to pay a little...

Hello, I purchased an Acer Nitro V15 laptop about 2-3 months ago. Since the day I bought it, I have been experiencing se...vere FPS drops and overheating issues. Thinking it might be due to insufficient RAM, I upgraded it, but the same problems persisted. I couldn’t find any useful information on forum...

I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, ...they told me the entire keyboard needed to be replaced and quoted me an unreasonably high price. I sent the laptop in for a minor fix, and they’re trying to overcharge me for somet...

I took my Acer Nitro 5 AN515-55 laptop to the authorized Acer Service for a thermal paste replacement and fan cleaning. ...I also inquired about the possibility of updating the BIOS and drivers. After waiting 9 days without any response, I finally went to the service center myself. To my surprise, I wa...

I sent my Acer Aspire 7 laptop to Acer through Vatan Bilgisayar for repair due to broken hinges, which is a known issue ...with this model. The laptop was initially sent from Ankara to Istanbul and then returned without any action taken. Today, I was informed that it has been sent back to Acer in Istan...

After purchasing the Acer Extensa 15 laptop, I started experiencing screen blackouts. Due to the intermittent display is...sues, I took the laptop to the service center. Each time, no problem was found with the device, and I received responses like "there seems to be no issue" after watching videos on ...

On March 26, 2021, Acer Nitro RG271P 27" 165Hz 1ms (2xHDMI+Display) FreeSync Full HD ips LED Monitor um. HR1EE. I ordere...d a P01 Brand monitor. i used it for about 1 - 1.5 years, distortions started to occur at the bottom of my screen, the first few days it did it at 165 hz, and then when it started ...

It's been a year now since I purchased the Acer Aspire 3. Over the last 4-5 months, it only functions when plugged in. D...ue to my workload, I can't send this essential work laptop for warranty service. When I reported this issue to the Media Markt store, I was advised to contact Acer's technical serv...

I purchased an Acer Nitro 5 laptop with 8 GB RAM from Vatan Bilgisayar on 08.02.2023. Initially, I inquired about the ve...rsion with 16 GB, but I was informed it wasn't available, so I opted for the 8 GB variant. Following this, I contacted Acer customer service to inquire if adding additional RAM wou...

I bought the Nitro 5 i5-12500H 8GB laptop on July 29, 2023, and ever since, I've been having a problem. Ever since I bou...ght it, I've been unhappy with the charger, and now my laptop won't charge at all. Whenever I give customer service a call, I always end up waiting in a line. I've been hearing ph...

I bought the Acer laptop model 5739G a long time ago (January 2010), and I still use and like it now. Because of a mista...ke on your Acer website, my laptop got blocked, so I had to take it to get fixed. This inconvenience ended up costing me about 30 ₺. But where did you make a mistake? I looked on y...

I bought the Acer Extensa 215 laptop around 2 years ago. It was working fine until yesterday. Yesterday, while I was wor...king on the computer, it suddenly turned off and I noticed a strange smell of something burnt and metallic. Back then, the laptop wasn't plugged into the charger. I didn't see any ...

On 12.08.2023, I purchased an Acer Nitro AN515/I – 12700H/16/1TB/R laptop with the serial number NHQM0EY00331211148A340 ...at Optimum. This purchase was intended for my daughter's internship at the university. However, various quality issues arose just one week after the purchase: The computer screen ...

I have never experienced such poor service as that of SMS Infocomm and Acer representatives. The same goes for Acer. My ...Acer Nitro 5 with the RTX 4060 graphics card was sent for service through Media Markt on September 24th due to numerous issues and complaints. Today is October 28th, and they are s...

My Acer Aspire 715-75G device was sent in for warranty repair on August 31, 2023, in order to address the keyboard issue... that I was experiencing. I am still waiting for the replacement part to be sourced from overseas, which has been going on since September 6, 2023 (today is October 10, 2023). On ...

I purchased the Acer Aspire 7 A715-43G laptop from Amazon 9 months ago. While I am satisfied with its performance, I've ...encountered difficulties with the service and availability of replacement parts. Living in Antalya, the service center being in Istanbul poses a challenge for shipping the laptop w...

I just bought the Acer Nitro Predator Helios 16 PH16-71-909W i9 Laptop on August 11, 2023, but I've been dealing with fr...eezing issues since the second day. Since this expensive product comes with a big price, I quickly made a record of the problems I encountered and took videos on the day I bought i...