I experienced a concerning incident when my Zwilling brand glass kettle cracked while boiling water. Despite paying three times the normal price for a product from a brand known for its quality, the authorized service informed me that it is out of warranty. This raises serious safety concerns as the kettle, purchased from a reputable company, is now compromised. I am disappointed in the lack of support and assurance from a brand that I expected to stand behind its products.
I’m extremely disappointed with the Zwilling knife I purchased just a few months ago. I chose this brand because of its reputation for quality and durability—and I paid a significant amount expecting a premium product. Unfortunately, the tip of the knife has already broken despite very minimal and c...
I purchased a Tefal non-stick pan, trusting the brand’s reputation for quality. However, the pan’s coating started peeling off on its own after minimal use. I contacted Tefal customer service, but they informed me that the issue is not covered under warranty, and they cannot provide assistance. Thi...
My three-year-old Arçelik built-in stove glass shattered again shortly after a warranty replacement. There was no impact—several areas have cracked, not just one, as shown in photos. Arçelik customer service initially assured me the replacement would be covered under warranty but later changed their...
I purchased a Zwilling ALL Star series chef’s knife about 11 months ago from the Zwilling store. I used the knife to cut vegetables, meat, and fish. However, while cutting fish recently, a crack appeared on the blade. I did not keep the receipt. After the issue occurred, I contacted the Zwilling st...
The glass on our built-in stove from Arçelik, purchased just 7 months ago, shattered unexpectedly. It’s shocking that a product sold with a two- or three-year warranty isn’t covered if the glass breaks. Why wouldn’t they inform me upfront that the glass could shatter and that such an issue wouldn’t ...
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