My three-year-old Arçelik built-in stove glass shattered again shortly after a warranty replacement. There was no impact—several areas have cracked, not just one, as shown in photos. Arçelik customer service initially assured me the replacement would be covered under warranty but later changed their position, asking for ₺4,000 for the glass and an additional ₺5,000 for the process. They labeled the stove glass as an "accessory," which seems odd considering its essential function. I ended up hiring a different technician, who replaced the glass at half the price and confirmed that the breakage likely occurred during installation. Unfortunately, Arçelik doesn’t seem to stand behind their products, and my experience with their customer service has been disappointing.
The glass on our built-in stove from Arçelik, purchased just 7 months ago, shattered unexpectedly. It’s shocking that a product sold with a two- or three-year warranty isn’t covered if the glass breaks. Why wouldn’t they inform me upfront that the glass could shatter and that such an issue wouldn’t ...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
On September 5, 2025, the built-in glass stove model OCD T 651 ES, which I purchased from Arçelik a year earlier and was described as “more resistant to impact and explosions,” suddenly exploded during use, despite there being no impact or collision. At the time, only two burners were lit, and anoth...
Hello, I bought an electric stove and a hood yesterday. The Arçelik representative came for the installation, and they refused to install the devices unless a specific connection was made on our side (see picture). They said if we didn’t do it their way, they wouldn’t install the products, and the w...
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