Unfair Ban Warnings on My Zula Account
I have been actively playing on the Zula PC platform for a long time and have spent nearly ₺10,000 on my account since around 2016–2017. Recently, on my account with the username AMPARATOR, I received two ban warnings for allegedly using cheats, even though I have never used any. The first warning came on 25.08.2025 during a game, and my account was reopened on 26.08.2025 at 11:02. The second warning occurred on 27.08.2025. This situation has caused me significant stress and concern. I have never faced such issues with my other four accounts. Receiving unjust warnings makes me fear the risk of a permanent ban in the future. I reached out to the support team but received no response. I am absolutely certain that there is no cheating on my account. I kindly request a thorough investigation, the resolution of this issue, and a proper response. I do not want my account, where I have invested both time and money for many years, to be unfairly restricted. I demand that my problem be solved and that I receive a definite response.
Yes, today our account ban was lifted and I tried to log in, but I immediately received a warning and was suspended for 30 days. There must be some good in this too.
Hello y****, We have received your complaint titled "My Account is at Risk Due to Unjust Ban Warnings." Our teams will respond to your notification as soon as possible. Thank you for your interest and support. Zula Support Team
I reported my issue to the support team, but I want it to be resolved as quickly as possible because the events are ending.
