I recently discovered that my phone bill was charged three times in a row, each for ₺677, on behalf of Zula Online and MB Oyun Yazılım Hizmetleri. These charges were made without my knowledge or consent. Apparently, four confirmation SMS messages were sent to +2020 from my phone without my approval. I have never played Zula in my life and had no idea such a subscription or payment was linked to my phone number.
This situation has caused me serious financial harm, as I am being billed for a service I never used or authorized. It is unacceptable for any company to access a person’s phone line and charge them without their explicit consent.
I demand the immediate cancellation of these unauthorized subscriptions and a full refund of the amounts charged to my account. I also expect an official explanation of how my phone number was used without my permission. If this issue is not resolved promptly, I will pursue legal action and file complaints with consumer protection authorities. I request an urgent and transparent resolution.
I recently discovered that over ₺2000 was withdrawn from my wife’s phone line via Vodafone Pay without our consent, allegedly for a service related to the Zula game. Neither I nor my wife registered for this game or authorized any payments. When we called Vodafone, we immediately shut down Vodafone ...
On April 18, 2023, without any prior warning or notification, Outfit7 charged ₺60 from my account. The same thing happened again on June 22, 2023. Both charges were made without my consent, and I have not received any explanation. This practice is highly unprofessional and feels like taking advantag...
Without my permission, Outfit7 charged ₺154 from my card. I received no text message, no notification, and no warning before this amount was withdrawn. I did not make any purchase in the game, so I cannot understand how such a charge was processed. This is highly concerning and feels like a violatio...
Today, I noticed that 300₺ was withdrawn from my bank card for a transaction linked to an app called Toptop Games, which I have never installed, used, or authorized. In my banking transaction details, the description clearly shows “Toptop Games”, and I only received an SMS notification about the cha...
I just discovered a ₺3000 in-game purchase in eFootball, made through mobile payment on my line—but I never authorized this transaction. I have no idea how this happened, and I certainly did not make this purchase myself. I am requesting an immediate cancellation before it gets added to my monthly ...
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