Zula Support Delays Responses to Five Tickets Regarding Cheaters and Bugs

I logged into my account on Zula's official website (zulaoyun.com) and submitted a total of five separate support tickets: three on August 1, 2026, one on August 3, 2026, and one on August 4, 2026. The topics ranged from general game inquiries to reports of cheaters, profanity, and other in-game technical issues. However, despite six days passing, all five tickets remain stuck on "under review" or "pending," without receiving a single response.

Normally, support tickets I submit for this game are answered within a day at most—often within one hour, or four to five hours at the latest. The fact that my last five tickets have gone completely unanswered for six days (now going on seven) while remaining in pending status makes me question why this delay is happening and leaves me feeling completely ignored as a player. My in-game username is stormmm1, and my login username is Karayip2000.

I demand that all five of my support tickets be read and answered individually as soon as possible, that proper investigations be conducted regarding my cheater and profanity reports, and that I be informed of the results. Additionally, I request an explanation as to why responses that are usually prompt were so heavily delayed this time, as well as improvements to the support system to keep response times consistent and predictable in the future.