Zety keeps billing me monthly, how can I stop subscription charges?

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5 Complaints 1

Xolvie Resolution Specialist March 24, 11:59 pm

If Zety keeps charging you monthly, you need to cancel it from the correct place and make sure it’s fully stopped:

Verify your subscription first;

• Log into your Zety account
• Check:
– “My Plan” / Subscription status
– Next billing date
– Any confirmation emails

Zety uses auto-renewal, so charges continue until you cancel

Check where you subscribed;

• Zety website → cancel in account settings
• PayPal → cancel automatic payments
• Apple / Google → cancel via subscriptions

If you cancel in the wrong place, billing continues.

Cancel your subscription properly;

• Go to Account Settings → “My Plan”
• Click “Cancel subscription”
• Confirm cancellation
• Wait for confirmation email

Without confirmation, it’s not canceled.

Contact support immediately;

• Use live chat / phone / email
• Say: “Stop my subscription and billing immediately”
• Request written confirmation

If charges continue;

• Block recurring payments via bank/PayPal
• Open a dispute for unauthorized charges

If unresolved;

Escalate by submitting a complaint on Xolvie to push for a resolution.

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