On February 13, 2024, I made a purchase through Zen Pırlanta's website using a Fiba Bank shopping credit in the amount of ₺24,875.00. The credit was approved, and this amount was debited from my account to the Zen Pırlanta account. However, there was a problem: at that moment, there was an instant issue, and my order could not be processed on the website. I called two days in a row, and they said they had informed the accounting department. They said, 'This is the first time this has happened to us.' I have the receipt, and there is an incomplete order on their side. It shouldn't be this difficult. They don't ask the accounting department, 'Has this payment been received into our account, and do we have the relevant receipt? Then let's complete this order and have it appear in the customer's Zen account.' I am complaining about this matter and requesting that the credit taken be canceled by Zen. Just to let you know.
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
On September 30, 2024, I purchased a dress for ₺3,843 from Kıyafet Sepeti's online store. The dress was not custom-made or tailored for me; I simply selected a size from their website. After trying it on the same day, I found it didn’t fit and initiated a return the next day. On December 5, 2024, I...
On August 8, 2024, an unauthorized transaction of ₺61,000 was made on my Akbank credit card through MediaMarkt abroad. On August 15, 2025, I noticed this and immediately called Akbank customer service, blocked my card, and submitted a written complaint to the relevant branch. However, a month has pa...
On 9 September 2025, I purchased four items totaling ₺3,860 through the Zara app, paying by credit card, and the amount was debited from my account. However, my order never appeared in the system and no order was created, even though I have the payment receipt. After this issue, I contacted Zara’s c...
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