I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if it had indeed shrunk, which I found odd since it was visibly shorter even when held up. I offered to show her the length by holding it against me, but she insisted that I try it on. After waiting for nearly an hour in line for the fitting room, I finally tried on the trousers. The manager then carefully examined me from every angle before reluctantly admitting, “Yes, it has indeed shrunk,” and accepted the return. I find this entire process unacceptable. No other retail sector—whether large or small businesses—treats customers like this. Typically, customer declarations are enough. To be treated this way by a brand like Zara is extremely disappointing. I reported the situation to Customer Service while in the store, and afterwards, I politely informed the manager, saying, "I’ve just spoken with Customer Service, and what you did was inappropriate." The manager responded with a sarcastic and dismissive tone, saying, "Good for you, thank you very much." I genuinely wonder what kind of skills, knowledge, or character qualities led to this person becoming a store manager. This experience has been completely contrary to the level of service I expected from a global brand like Zara.
I recently purchased a pair of shorts from Zara. Upon noticing a slight thread defect in the product, I decided to exchange it. However, since my size was unavailable, I opted for a refund. To my dismay, the store manager adamantly refused the return, claiming the item had been worn. Despite my prot...
Just 10 days ago, I bought a pair of fabric trousers from a Zara store. After a single wash, the side seam completely unraveled, and the pants were visibly damaged. I took them back to the store to request a refund, only to be told by the store manager that it was my fault—claiming I washed them inc...
I purchased a knit dress from Zara, and after just one wash, it shrank an entire size, even though I carefully followed the washing instructions and used a 30-degree cycle. When I brought this issue to the store, explaining my frustration, the staff were dismissive and compared my dress to a larger ...
I bought two identical black trousers from Zara’s Ankamall branch on 29.08.2024, about 40 minutes apart. When purchasing, I was assured that they would assist me with any issues, including fading. However, within less than a month, one pair of trousers faded and became stiff. I washed them according...
On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...
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