Zara Charged Me for Saturday Delivery but Failed to Deliver My Product on Time
On December 26, 2024, there were two delivery options for the product I purchased. For Saturday, December 28, an extra fee of ₺69.95 was required for delivery, while Monday, December 30, was offered with free delivery. Since I urgently needed the product, I opted for the Saturday delivery and paid the additional cost. The delivery address I provided is my workplace, which operates 24/7 and has both an information desk and security personnel. However, no delivery was made on Saturday, and no one called or came to my workplace. This is clearly evident from the camera recordings and statements from the staff on duty. When I tracked the delivery in the app, the status simply showed TRANSFER. I sent two messages to the courier, but received no response. Desperate for the product, I went to the courier’s location myself on Monday, December 30, but they still refused to deliver it to me. Later, I noticed that the delivery status was updated with the word UNREACHABLE, which is entirely false. I demand a refund of the ₺69.95 service fee, which was charged for a service that was not provided. When I contacted Ms. M***, the Zara representative at the 444 0 952 WhatsApp customer service line, she rejected my request, stating she could not assist me. As a result, I am now compelled to escalate this issue to ensure my grievance is addressed. I request the refund of ₺69.95, along with any associated legal remedies for this unjust charge.
