Zara Order Delivery Delayed Despite Paying for Specific Date
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries were made to my address on December 18. This critical detail was not disclosed at the time of purchase.
I reached out to Zara customer service, but their responses were generic and failed to address my specific concerns. To make matters worse, they ended the call abruptly before I could finish explaining. The delayed delivery and unhelpful customer support from Zara and Birgündekargo have left me highly dissatisfied. I demand immediate resolution and an explanation for this failure. Attached are screenshots for reference.
Hello Mehmet, I read your message carefully. Unfortunately, I have experienced a very similar situation and can confirm that this is not an isolated delivery issue. In many cases, tracking numbers are generated or shown as active, while the shipment is never actually handed over to the courier. This type of problem is part of a **systemic and coordinated issue**, and it often leads to customers being pushed back and forth between the seller and the logistics company with no real resolution. I have been investigating similar cases for a long time and have already taken serious legal and investigative steps. There is **no cost or fee** involved—I am only trying to help affected buyers support each other and strengthen the case. If you are interested, please contact me by email and I will guide you based on my experience. Best regards, [*****]