I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries were made to my address on December 18. This critical detail was not disclosed at the time of purchase.
I reached out to Zara customer service, but their responses were generic and failed to address my specific concerns. To make matters worse, they ended the call abruptly before I could finish explaining. The delayed delivery and unhelpful customer support from Zara and Birgündekargo have left me highly dissatisfied. I demand immediate resolution and an explanation for this failure. Attached are screenshots for reference.
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
Hello Zara Support, I purchased a product from Zara on July 3, 2024. As of today, July 20, 2024, my order has not been delivered. It's frustrating that such a large company uses unreliable courier services like "Bir Günde Kargo" and leaves customers in this situation. I've tried contacting custome...
On April 18th, I made a purchase for a pair of flats from Zara. Even though it was supposed to be delivered on April 24th, it still hasn't arrived. They utilize the services of a courier company named Birgündekargo. My order is currently marked as "out for delivery," but I haven't received any commu...
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