I bought something from Zara that cost 4,774.50 TL. Someone who said they were a Kargoist courier called me at 10:09 a.m. on Sunday, July 9, 2023, and said they would deliver my package to the front desk. They asked for my ID number. I gave it to them, but when I went to the front desk to ask about my package, they told me that it hadn't been delivered. I went to the Kargoist branch in Beşiktaş today, but it was empty. No one was around. The Zara website currently says that my package has been sent, but it hasn't. I've been trying to get in touch with the courier company for days, but their call center hasn't answered. I talked to Zara's live support, and they said they would get back to me by email. I did not pay a small amount. I need to talk to you right away and have this problem fixed. If that doesn't happen, I will go to court against both Kargoist and Zara. Both companies are supposed to be trustworthy, so this kind of carelessness is not okay.
I purchased a product from Zara, which was picked up by Kargoist on 01.09.2025. However, the product has not been delivered to me. Not only was it not delivered, but the system also indicates that it has been delivered. When I called Kargoist, it seems they have blocked my number, as I cannot reach ...
On October 8, I ordered clothes from Zara, to be delivered by Kargoist to my address in Kartal, Istanbul. However, at 11:45 PM, I received an SMS stating that my order had been “delivered”, even though I never received the package. My tracking number is 23505220815100100030, and my Zara order number...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
The order I placed with Zara, number 54174570524, is marked as delivered by the courier company Kargoist, even though I never received it. I had provided my workplace address for delivery, and on May 10, 2025, there were company security personnel on-site working in 24/7 shifts. Despite this, the pa...
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