I bought a coat from Zara online ordering site on 19.11.2023. Order number 53494564626 appears to have been received by the courier on 21.11.2023. Since then, the cargo has still remained as Istanbul Bayrampasa. Customer service does not respond. I wrote to the support line and reported the situation many times and they said, "We will prioritize your file so that the relevant team can investigate the problem as soon as possible. You will be contacted by e-mail." They try, but there is no response via e-mail. I can buy the product, but I can neither return it nor get my money back. I would be happy if you help
On March 22, 2023, I used order number 52780373819 to buy things from the Zara website that cost more than 700 liras. But I never got the things I ordered. For a while, the package was shown as being on its way, but then it showed that the items had not been delivered and were sent back. The shippin...
Worst experience ever with Zara Turkey online. I ordered on 07.11.2020, but the courier lost it and Zara refused to refund me till getting the courier's feedback. As per the courier company feedback my order has been on its way back to Zara since 20.11.2024, no updates since then!! Whose responsibil...
On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...
I bought something from Zara that cost 4,774.50 TL. Someone who said they were a Kargoist courier called me at 10:09 a.m. on Sunday, July 9, 2023, and said they would deliver my package to the front desk. They asked for my ID number. I gave it to them, but when I went to the front desk to ask about ...
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
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