The order I placed with Zara, number 54174570524, is marked as delivered by the courier company Kargoist, even though I never received it. I had provided my workplace address for delivery, and on May 10, 2025, there were company security personnel on-site working in 24/7 shifts. Despite this, the package was not delivered, I was not contacted in any way, and no delivery code was requested during the supposed delivery. The system shows the package as delivered to my workplace on Saturday, May 10, 2025, at 20:11. It has been impossible to reach Zara to explain the situation, and I have been completely unable to contact the courier company. As a result, I’ve suffered a serious loss due to a high-value order being falsely marked as delivered. The issue occurred with Kargoist Sultanbeyli Zara, and I respectfully request that my grievance be resolved.
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
On October 8, I ordered clothes from Zara, to be delivered by Kargoist to my address in Kartal, Istanbul. However, at 11:45 PM, I received an SMS stating that my order had been “delivered”, even though I never received the package. My tracking number is 23505220815100100030, and my Zara order number...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I bought something from Zara and it was sent through Kargoist with tracking number 23562175878200100076 to a pickup location on 02/13/2024. Despite the delivery, the pickup point's system does not indicate that the package has been received, so I am unable to collect it. After days of discussion, ne...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
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