Initially, Yandex Go appeared to be dependable, but lately, the app either miscalculates fares or there’s a problem with... the drivers using it. Just five days ago, I paid ₺172 for the same route, but this time I got charged ₺317—no changes in distance, traffic, or time at all. I contacted support hop
Yandex Go’s service is completely unreliable. The amount shown before the ride is never the same as the amount actually ...charged — not even close. Worse, the fare is charged in multiple transactions without any explanation. While I was still in the taxi and hadn’t even reached my destination, two se
I have been using Yandex Go actively for a long time, but for the first time, I encountered a major issue. I was charged... the full amount shown on the taximeter, with no discount applied through the app — even though I booked the ride via Yandex Go expecting the quoted price or promotional discounts.
I booked an Economy ride on Yandex Go and paid ₺154 in advance. However, due to a change in my plans, I canceled the rid...e shortly afterward. Despite canceling properly through the app, Yandex Go has not refunded my ₺154. This was the last amount of money I had on my card, and now they have taken it
I am experiencing a serious issue with Yandex Go. Although I book rides through the app expecting the discounted Yandex ...rates, I am instead charged the full regular taxi fare every time. This completely defeats the purpose of using the app. If Yandex Go offers no real fare advantage, why would anyo
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdraw...n from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging
During my recent ride with Yandex GO, I was charged twice for the same trip — once through the app and again via the POS... machine in the taxi. When I asked the driver, he insisted I had to pay using the POS, even though I had already selected in-app payment. To avoid conflict, I paid with my card on
Before I confirmed my ride on Yandex GO, the fare was clearly shown as ₺352. Just one minute before the trip ended, I ch...ecked again — the app still showed ₺350. But the moment the driver turned off the taximeter, he said the total was ₺455. How is this even possible? We didn’t travel an extra ₺103
This morning I used Yandex GO, and despite having my card linked in the app, I experienced a completely unacceptable rid...e. First, the fare was clearly shown as ₺449, and with the 50% discount, I should have paid around ₺225, but instead, I was charged ₺350. That alone was frustrating. But it didn’t
I recently started using Yandex GO and received multiple in-app messages saying that paying by card would offer discount...s. Since I use taxis often, I added my card, thinking it would save me money. But instead, I ended up being charged twice for every ride. After each trip, I paid the driver as nor
Hello, I had a deeply troubling experience with Yandex GO today. During my ride, the driver asked me to send money direc...tly to his personal IBAN, registered under the name M*** U***, even though my card is already linked to the app and the fare is paid automatically. When I explained that the ride
Hello, I ordered a taxi via Yandex GO from Yeşil Sitem Sitesi to the City Hospital Emergency Department. However, the dr...iver mistakenly took me all the way to Bornova, thinking I wanted Bornova State Hospital — which I didn’t. I assumed it was the correct location until I realized the mistake too la
On Monday, April 7, I ordered a taxi through Yandex GO and experienced an incredibly frustrating and costly situation. I... called six taxis, and although each one initially accepted, they soon called me to say they “accepted by mistake,” had other passengers, or were just about to go offline, and then
