Yandex Go Charged Me Different and Higher Amounts Than Shown, With No Customer Support
Yandex Go’s service is completely unreliable. The amount shown before the ride is never the same as the amount actually charged — not even close. Worse, the fare is charged in multiple transactions without any explanation.
While I was still in the taxi and hadn’t even reached my destination, two separate charges were already taken from my card. When I asked the driver, he said, "We don’t know anything, call customer service," but there’s no customer service number to call. The quality of service is extremely poor.
My card keeps getting charged unpredictably. For the same route, I paid around ₺85-90 one way, but ₺221 on the return trip — an outrageous difference for identical trips!
I initially registered with two different phone numbers, but that doesn't justify this chaotic billing. I will never use Yandex Go again and will warn others not to trust this platform either. This must be addressed immediately.
