Before I confirmed my ride on Yandex GO, the fare was clearly shown as ₺352. Just one minute before the trip ended, I checked again — the app still showed ₺350. But the moment the driver turned off the taximeter, he said the total was ₺455. How is this even possible?
We didn’t travel an extra ₺103 worth of distance in the final minute. It makes no sense. I contacted Yandex GO support, but their reply was vague and irrelevant — completely unhelpful and dismissive. I don’t know if this was a driver trick or a serious app glitch, but either way, I feel scammed.
I demand a full explanation and a refund of the overcharged amount. Yandex GO, fix your system or hold your drivers accountable — this is not how customers should be treated.
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
Initially, Yandex Go appeared to be dependable, but lately, the app either miscalculates fares or there’s a problem with the drivers using it. Just five days ago, I paid ₺172 for the same route, but this time I got charged ₺317—no changes in distance, traffic, or time at all. I contacted support hop...
I have been using Yandex Go actively for a long time, but for the first time, I encountered a major issue. I was charged the full amount shown on the taximeter, with no discount applied through the app — even though I booked the ride via Yandex Go expecting the quoted price or promotional discounts....
This morning I used Yandex GO, and despite having my card linked in the app, I experienced a completely unacceptable ride. First, the fare was clearly shown as ₺449, and with the 50% discount, I should have paid around ₺225, but instead, I was charged ₺350. That alone was frustrating. But it didn’t...
I recently took a ride using Yandex GO, and despite entering the correct address, the app’s navigation added an extra 10 kilometers to the route. As a result, I was charged based on the wrong distance, and the full amount was taken from my card without any chance to fix it on the spot. Even the dri...
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