On Monday, April 7, I ordered a taxi through Yandex GO and experienced an incredibly frustrating and costly situation. I called six taxis, and although each one initially accepted, they soon called me to say they “accepted by mistake,” had other passengers, or were just about to go offline, and then asked me to cancel the ride myself. I did so, assuming I wouldn’t be charged.
The seventh driver finally arrived, took me to my destination, and everything seemed fine. An hour later, I ordered another Yandex GO to return to the same location. When I got home, I checked my card and saw I was charged multiple times, including for those canceled trips where the drivers never even picked me up.
I clearly only used the service at 18:38 and 19:41, and yet I was billed as if I had taken three separate trips — which is simply false. I demand that the charges for the canceled rides be refunded immediately. I’m seriously questioning the reliability of this platform. What if my destination had been farther or more urgent?
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
On Friday, November 28, I attempted to order a taxi through the Yandex Go app and entered my card information. The fare was clearly shown as $3, and since no driver was found, I canceled the request. However, even though I never took the ride, the amount was still charged to my account. When I conta...
I recently started using Yandex GO and received multiple in-app messages saying that paying by card would offer discounts. Since I use taxis often, I added my card, thinking it would save me money. But instead, I ended up being charged twice for every ride. After each trip, I paid the driver as nor...
Yandex Go’s service is completely unreliable. The amount shown before the ride is never the same as the amount actually charged — not even close. Worse, the fare is charged in multiple transactions without any explanation. While I was still in the taxi and hadn’t even reached my destination, two se...
Before I confirmed my ride on Yandex GO, the fare was clearly shown as ₺352. Just one minute before the trip ended, I checked again — the app still showed ₺350. But the moment the driver turned off the taximeter, he said the total was ₺455. How is this even possible? We didn’t travel an extra ₺103 ...
Comments