During my recent ride with Yandex GO, I was charged twice for the same trip — once through the app and again via the POS machine in the taxi. When I asked the driver, he insisted I had to pay using the POS, even though I had already selected in-app payment.
To avoid conflict, I paid with my card on the POS, but shortly after, I saw that the app had also withdrawn the full fare from my account. I immediately contacted Yandex GO support, and they assured me no additional charge would go through — but it did.
This is unacceptable. I expect a full refund for the duplicate charge. I hope this was just a mistake, but if not, it needs to be corrected immediately. Yandex GO, fix this now and prevent it from happening to others.
I recently started using Yandex GO and received multiple in-app messages saying that paying by card would offer discounts. Since I use taxis often, I added my card, thinking it would save me money. But instead, I ended up being charged twice for every ride. After each trip, I paid the driver as nor...
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr...
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
Before I confirmed my ride on Yandex GO, the fare was clearly shown as ₺352. Just one minute before the trip ended, I checked again — the app still showed ₺350. But the moment the driver turned off the taximeter, he said the total was ₺455. How is this even possible? We didn’t travel an extra ₺103 ...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
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