On 2025-04-29 at 19:27, I purchased the (monthly) 100% Bonus Crystal Package from Xsolla Marvel Future Fight web shop. However, although the payment was withdrawn from my account, the purchase did not go through and I didn’t receive the crystals. Instead, I encountered an error. I waited for a while...
Hello, on March 1, 2025, I purchased 500 Robux on the Roblox website using my İninal card. However, my order status showed "order canceled", and I nev...
For the past two days, I have been unable to purchase Stardollars or upgrade to Superstar status on Stardoll. At first, Xsolla support told me to wait 48 hours, claiming the issue would resolve itself. However, the 48-hour period has passed, and nothing has changed. Now, they are saying the problem...
On February 7, 2025, I noticed an unauthorized charge of ₺562.79 on my credit card from Xsolla. I have not made any purchases, and this transaction was processed without my consent. I demand an immediate response and a full refund, as I should not be charged for something I did not authorize. This ...
I just noticed that Xsolla has withdrawn money from my account without my authorization! I have never subscribed to anything through Xsolla, and I certainly did not approve any transactions. This is completely unacceptable! I demand an immediate refund of the amount taken from my account. If my mon...
Xsolla charged my VakıfBank credit card two times consecutively without my permission, despite the fact that I never entered or authorized the verification code. I am baffled by how this transaction went through without my consent. I reached out to the bank, hoping they would safeguard my account, b...
I made two SD purchases in Stardoll, and the money was withdrawn from my bank account, but the SD never showed up in my account. I tried logging in from different devices and refreshing multiple times, but nothing changed. Normally, after logging out and back in, the SD balance updates immediately, ...
On January 18, 2025, I purchased the game Detroit from Epic Games using my İninal account. Without downloading or playing it, I decided to request a refund on January 20, 2025. After waiting a few days and not receiving the refund, I contacted Epic Games support. They informed me that the money was ...
On January 24, between 05:20 and 05:27 AM, Xsolla unauthorizedly withdrew two payments from my account via Roblox—one for 600₺ and another for 1,870.86₺. My 7-year-old grandchild was playing on my phone and likely pressed a button by mistake, but that doesn’t justify Xsolla charging my account with...
I recently made a purchase on Stardoll using my debit card through Xsolla. The transaction amount of ₺98 was not withdrawn from my account, and instead, a block was placed on my account. When I contacted my bank about the issue, they informed me there was nothing they could do on their end to resolv...
Hello, Xsolla deducted ₺1681 from my account without me purchasing anything. Do you have no conscience? How can you withdraw money from people without consideration? A deduction of ₺1680 is outrageous. There is no accessible customer service available. I demand my money back as soon as possible.
On December 24, 2023, at 21:31, Xsolla withdrew 613.31₺ from my bank account without my consent or knowledge. I demand an immediate refund of my money. This unauthorized transaction has caused considerable inconvenience, and I urge for a swift resolution to rectify this situation. If my funds are no...
On November 17, 2023, an unauthorized transaction of 9028.43₺ occurred on my credit card ending in 7850, through AKBANK Xsolla *pocketworldsh.xsolla.com at 11:52 AM. I have promptly contacted the relevant bank to request a refund. If the issue is not resolved expediently, I have expressed my intenti...
Xsolla has repeatedly deducted funds from my credit card without my knowledge or consent. In exchange, I received no products or services, only unauthorized deductions that left me in the dark about where my money went and what was allegedly purchased. This entire ordeal occurred without my knowledg...
Yesterday, while attempting to purchase a Premium membership under the username "gizl******3," I received an error message stating that the payment was unsuccessful. However, the funds were deducted from my bank account, and I did not receive the membership on my gaming account. I am unable to find ...