On October 20, 2025, I opened a new XM Global account using the email address k*********@outlook.com**. My account number is #82761527, and I initially deposited $170, which I quickly increased to $600 through trading. However, when I attempted to make a withdrawal request, I received a warning saying that my email password was incorrect. I also tried logging in via Hotmail to verify, but I couldn’t complete the authentication.
When I tried to reset my password for the withdrawal process, I noticed that my registered phone number (054****6700) still appeared in the system, yet I didn’t receive any verification code, leaving me unable to access my account.
I contacted XM Global customer service and requested a phone call, but they said they were unable to make one. I had already submitted my ID and verification documents previously. My account currently holds a balance of $450, and I urgently need to withdraw this amount. I ask that my issue be resolved immediately and my account access restored so I can recover my funds.
On October 21, 2025, at 1:10 PM, I made a bank transfer of $1,860 from Kuveyt Türk Bank to my XM Global Forex account. However, even after more than two days, the funds have still not been credited to my trading account. During this time, I contacted XM Global customer service. They only told me th...
On November 20, 2025, at 8:16 p.m., I deposited $2,352 USD into my XM account through mobile banking, but this amount still has not been credited to my XM account. Even though six days have passed since the transaction, the funds have neither appeared in my investment account nor have I received any...
On October 19, 2025, I initiated a withdrawal request from my XM Global account using the bank transfer method. However, to this day, the funds have not been deposited into my bank account. This was my first withdrawal attempt, and I made the transaction only through my verified account. I contacte...
On November 18, 2025, at 20:01, I made an online withdrawal through XMGlobal. This transaction, valued at $294 (approximately $291 USD today), was shown in the system as successfully processed and deducted from my XMGlobal account, yet no money was deposited into my bank account. The reference numbe...
I’ve lost access to the email address linked to my XM account, and now I can’t log in because I’m not receiving the email verification codes. I submitted a detailed and documented request days ago to update my email address, but XM support has done nothing but stall. Despite following their instruc...
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