On November 20, 2025, at 8:16 p.m., I deposited $2,352 USD into my XM account through mobile banking, but this amount still has not been credited to my XM account. Even though six days have passed since the transaction, the funds have neither appeared in my investment account nor have I received any clear information regarding the issue. My XM account number is 361303572, and I have the receipt and full transaction details.
During this process, I contacted XM customer service multiple times, but I was repeatedly stalled and given no concrete solution, and my issue has not been resolved. Since this is a large amount of money, I am experiencing serious financial and emotional distress.
I request that XM Global immediately credit the $2,352 USD deposit to my XM investment account and urgently resolve the issue they have caused. Otherwise, I would like to state that I will have no choice but to initiate legal action through my attorney.
On November 18, 2025, at 20:01, I made an online withdrawal through XMGlobal. This transaction, valued at $294 (approximately $291 USD today), was shown in the system as successfully processed and deducted from my XMGlobal account, yet no money was deposited into my bank account. The reference numbe...
On April 7, 2025, at exactly 20:23, I made a deposit to my XM Global trading account. It’s now been well over 24 hours, and the funds still haven’t appeared in my account. I’ve followed every instruction correctly and expected a timely transaction as promised on their platform. I immediately contac...
On November 25, 2025, I submitted a withdrawal request for 1,500 USD through XM Global. Although my request was approved in the system, seven days have passed and the money still has not been deposited into my bank account. XM claims that the issue is caused by an intermediary institution, but since...
On May 21, 2025, I deposited $830 into my XM trading account using the same method I’ve always used without any problems. But this time, the money never arrived in my account. It didn’t go through, nor was it refunded. It’s like the funds just disappeared into thin air. Since then, I’ve been emaili...
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
Comments