I bought a Xiaomi phone six months ago, and it no longer charges, so I sent it to the Istanbul byfix service center. Customer service called the next day to inform me that two drops of liquid had come into contact with the phone, causing oxidation. They demanded a 1,800 TL repair fee for a phone that had originally cost 2,500 TL. I informed them that I would not be paying that amount and asked for a refund, but they demanded 350 TL from me. People drop their phones in the toilet and continue to use them, but the company refuses to honor the warranty and instead seeks excuses to avoid covering the repairs. Avoid these devices at all costs because Xiaomi does not support its products. I don't even want a response; when the phone rings, I'll throw it away. I am not happy with both the phone and the service I received. It is unjust for a company to charge such a high fee for such a simple problem. This experience has made me wonder if I should ever buy another Xiaomi product.
I sent my Xiaomi Mi Robot Vacuum, which was still under warranty, to Byfix authorized service because it malfunctioned. They explained that the problem was caused by oxidation and that it could be repaired for 2,500 liras. I agreed, and they returned it to me after the repair, but they also charged ...
The wiping apparatus of my Xiaomi branded robot vacuum cleaner did not work, I sent it to the byfix company for warranty and he told me that a motherboard inside was oxidized and said that the warranty does not cover it. He asked for 400 TL price, I said I can't pay it, I said I would send my produc...
I went to the Mi Store on November 20, 2022, and paid 1100 TL for a Bluetooth headset that I purchased there. It started acting up after four to five months, so I took advantage of the warranty and took it to an authorized repair service. However, after two months, they returned the headset with the...
I took my Xiaomi phone to an authorized service center under warranty, only to discover that I was the culprit! I'm just an office worker, and I noticed that my phone had a curved back despite the fact that it was sitting on my desk. I sent it in for repairs, and they refused, claiming it would cost...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
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